Yes. If you no longer require your Ford Fuels Fuel Card account, you can contact the Ford Fuels customer service team to discuss cancellation. They will explain the process, confirm any outstanding account requirements, and help ensure your account is closed correctly.

Ford Fuels Fuel Cards are primarily used by businesses to purchase diesel. AdBlue is also available as standard while petrol, HVO, lubricant oils and tolls can be included depending on your requirements.

Purchase restrictions can be applied to ensure cards are only used for approved fuel and vehicle related products. These controls help prevent unauthorised spending and ensure fuel cards are used in line with your business policies.

Yes. Ford Fuels Fuel Cards can make VAT management easier by providing consolidated VAT invoices that include details of eligible fuel purchases. Instead of collecting and processing multiple paper receipts from drivers, businesses have a central record of transactions, helping to simplify accounting processes and VAT reporting.

Businesses can decide whether to issue individual fuel cards to drivers or to specific vehicles.

Driver specific makes it easier to monitor driver spending, review fuel usage, and identify any unusual purchasing patterns.

Vehicle specific can be useful for shared vehicles, vans, HGVs, or company cars where multiple employees may use the same vehicle. Assigning cards to vehicles provides a clear record of fuel usage for each asset.

Yes. Ford Fuels Fuel Cards are suitable for businesses of all sizes, including small businesses, sole traders, and companies operating just a few vehicles. Fleets of any size can benefit from easier fuel expense management, consolidated invoicing, improved visibility of spending, reduced administration and gain better control over overall fuel costs.

Yes. You are able to restrict purchases to approved fuel and vehicle-related products only. These controls help prevent unauthorised spending and ensure the card is used in line with your business policies.

If you believe a transaction is fraudulent, contact Ford Fuels immediately. The team will investigate the transaction, work with the relevant fuel network where necessary, and take appropriate action to protect your account. Prompt reporting gives the best chance of resolving any issues quickly.

Yes. Ford Fuels Fuel Cards are designed with security in mind to help protect your business against unauthorised use. Cards are PIN protected at unmanned sites, assigned to a specific driver or vehicle, and monitored through detailed transaction reporting. These features help businesses keep track of fuel purchases and identify unusual activity quickly.

If you believe a transaction is incorrect, contact Ford Fuels as soon as possible with the relevant details, including the transaction date, location, copy receipt and any supporting information. The customer service team will investigate the query and work with the fuel network where necessary to resolve the issue promptly.

Your invoice provides a detailed breakdown of your fuel purchases, including transaction dates, fuel station locations, fuel type, quantities purchased, and the amount charged. It also includes VAT information where applicable, helping to simplify bookkeeping and support VAT recovery for eligible businesses.